Phone number

[Riana2]

Having issues porting number, just want a new phone number. How do I submit a ticket to do so? I can’t find it anywhere 

[Riana2]

We have tried to do that but this is all we keep getting. 

 

[hTideGnow]

Hi @Riana2 

what was the issue?  maybe it is fixable?  You can call porting team and see if they can help.   I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

but if you give up on the old number and just want to get a new number instead, you can try to login My Account, use email to recevive 2FA (click didn't receive code and then click send email) and go to Profile and change your phone number there

or you can ask agent to help to change phone number.  Just submit ticket here
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[fixin1]

@Riana2 - Please contact an agent here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages