Phone number unable to transfer, eSIM Activation failed

[Fillupontacos]

Just signed up, but it's been a nightmare so far. 

Says my phone number is unable for transfer. 

Wasted over two hours so far just trying to get my number ported over. 

Have not even been able to add the eSIM on my phone yet. 

[Fillupontacos]

Telus 

[Fillupontacos]

They just replied today, Wednesday for the first time lol 

[Frank52]

Wow! Thank you for providing this advice to the community. May I ask which provider you were with previously? This information might help users who might be having similar issues. Thanks

[Fillupontacos · Accepted solution]

UPDATE: Previous providers are enabling port block to stop people from transferring 

Call old provider and ask them to remove port block so you can transfer your number. 

[Fillupontacos]

So I took a temp number, but porting in app says invalid for my real number? 

do you know where I can find the number to call for the porting assistance?

[hTideGnow]

hi @Fillupontacos PM's response on the weekend is generally slower.  Message them again for update 

[Fillupontacos]

They have not contacted me yet since I filled the ticket or direct messaged them 

[gl17ch]

my qr code is not working anymore and im stuck with not able to re-activate/install

[golfball]

If you are having issues with porting specifically there is a number to call.

In general it's recommended to activate first with a temporary number and then do your number port afterwards just in case.

[gischt]

Same situation. I contacted them online several times, and they said it would be resolved in one hour, but it’s been two hours and it still hasn’t been fixed.

[Fillupontacos]

Thanks I just messaged them as well. 

[Fillupontacos]

It's so crazy we can't call them and get this resolved. I have tried many phone service providers and never had so much time wasted without even getting my sim activated and number transferred yet. I spent 1.5 hour on the first chat and they said it was not a secure chat so I had to start over and file a ticket. I'm regretting as well, but I hope they resolve this. It's a low price so I imagine they are swamped. 

[slusagm]

Just message PM for help 

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Handy1]

@Fillupontacos @And @gl17ch  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

[gl17ch]

same, it's been a hell. and i have seen most of the others facing the same problem. regretting my decision as there is no way i can directly reach out to a customer service executive