@mechantboris
From the sounds of it you missed responding YES to the porting authorization text (PAT) from Virgin. If more than 30 days has passed since your port request was submitted then pm automatically assigns either a new number or the temporary number to the account.
The port request phone number is returned to the old provider who fully assigns it back on the customer's account. If the account is postpaid active service on the Sim card will continue until the account goes unpaid more than 60 to 90 days (depending on the provider's ToS) and is suspended for non payment.
Prepaid accounts are suspended once the current 30 day cycle finishes and another renewal payment is made to continue service with a new 30 day cycle. Virgin's prepaid account service terms should be similar to pm's giving you 90 days to pay and reactivate your services/account. Once you do so you will be able to submit your port request again either through pm customer support or calling the telus/koodo porting department. Find out what the cheapest plan you can reactivate on to achieve active services. If you know longer have the virgin Sim card to reply YES to the PAT within 90 minutes of recieving it you will need to call virgin immediately after submitting your port request to verify and verbally approve the port.
