Phone number transfer/porting

[hongcuvtv]

I am trying to transfer a koodo phone number over to this (public mobile) account.

After speaking with a support agent it was to my knowledge that I needed to authorize it through a text message to my koodo number, which I did not receive to authorize.

I am directed here to ask if you guys can manually authorize the phone number transfer.

Also I would like to set up a pin number for my public mobile account.

[darlicious]

@Community_QA 

Koodo prepaid and pm share the same back end system. When you "port" from koodo prepaid you are actually only transferring your phone number from one account to another account with a different provider name rather than porting a phone number out of one provider's system into a completely different provider's system. This is also why the porting department cannot help with koodo prepaid as they do not have access to any providers back end system/accounts they basically run the "switchboard" for incoming phone numbers whereas the koodo prepaid phone number is already here  it s just trading labels and rate plans.

Edit:

So you must choose a temporary number at activation and after it is completed contact customer support to complete the number transfer of a prepaid koodo account phone number.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[Community_QA]

anyone can explain why transfer from  Koodo prepaid has different steps?

[esjliv]

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@hongcuvtv wrote:

When I'm at the submit a ticket page, I cannot login to submit the ticket. It keeps saying error logging in. Is there another method I can do or did I do something wrong?

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@hongcuvtv  you need to log in with your Community (not Self Serve/My Account credentials). Is that what you are using?

[hTideGnow]

HI @hongcuvtv   No worry, you can still direct message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[hongcuvtv]

When I'm at the submit a ticket page, I cannot login to submit the ticket. It keeps saying error logging in. Is there another method I can do or did I do something wrong?

[hongcuvtv]

When I'm at the submit a ticket page, I cannot login to submit the ticket. It keeps saying error logging in. Is there another method I can do or did I do something wrong?

[hTideGnow]

hi @hongcuvtv   Do you hve Koodo Prepaid or Postpaid?  if you have Koodo prepaid, you should activate here with a temporary number first.  Once your line activated and work, then contact PM CS Agent to arrange for porting:

 Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Contact CS Agent
2. Click "Contact Us"
3. Click "Other"
4. Click "Click here to submit a ticket"
5. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hongcuvtv]

Hello I am trying to transfer over my phone number from my previous koodo account to this account, but when I enter my number it says to contact the public mobile community for further assistance. Is there something that should help me?

[darlicious]

@hongcuvtv 

You would have chosen your 4 digit account pin# during activation. It is usually texted to you from 611 but this will not happen until your port is completed.

If you did not recieve the PAT (porting authorization text) from koodo after requesting porting of your number during activation then you must reinitiate the request via customer support or by calling the telus porting department. However both are closed for today so you may submit a ticket via Simple--Simon or send a private message which will be answered in the morning or call the telus porting department at that time.

In the meantime you can continue to use your koodo sim card for service until then and once you do recieve the PAT and reply YES to it within 90 minutes you can remove the koodo sim card and put in the pm sim card and your port will complete within a few minutes to a maximum of 2 hours.

Welcome to public mobile!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BKNS27 · Accepted solution]

@hongcuvtv 

This Community can give you support. 
If we can’t help you, you will need to contact a CS_Agent (customer service agent) by clicking on the envelope icon on top of this page and PM staff will get back to you during working hours.

[softech]

@hongcuvtv   

you can open a ticket with PM support with this 2 ways (Method 1 is the faster route, but if you run into trouble opening that way, you can go with direct message with Method 2):

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[hongcuvtv]

Where do I go for PM support?

Thank you

[BKNS27]

@hongcuvtv 

If you are creating a new account and activating your SIM. You will need to enter your secret 4 digit PIN.

You also need to create a 4 digit PIN for your PM voicemail too or use the same PIN.

[softech]

@hongcuvtv   you have requested the porting and started the process? 

If so, there is a team you can call and confirm the porting status.  They can re-trigger the process if needed.  I will message you on the Community inbox.  Please check the envelope icon on top right.

[BKNS27]

@hongcuvtv 

I just answered a similar question so follow this:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Number-transfer/td-p/782083 

Since you didn’t get a text from Koodo, contact a CS_Agent to restart the porting process.

[LeePublic]

Do you mean for voicemail? Self serve? PM community? Rewards?

[softech]

@hongcuvtv   you should have already created the 4 digits account pin  when you first sign up.  PM would have sent you the PIN on the first day when you sign up.  See if you can still for the text

If you cannot find it , open a ticket with PM support to have them reset for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[hongcuvtv]

I would like to make an account pin, and I don't know whether or not my account has already have a pin number or not.

[will13am]

@hongcuvtv , by chance was your number port from Koodo prepaid?  You need support to assist with that.  Anyway, this is the help article on how to complete a number transfer.

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number