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Phone number transfer failed

Manius
Good Citizen / Bon Citoyen

Hi,

I am currently out of Canada for 2months and yesterday paid for Public Mobile 40gig 34$ plan. Trying to transfer my number from Fizz to PM. But it requires me to have access to my Fizz number to receive sms and confirm the transfer etc. And also PM ask me to confirm my phone number so I can even access my PM account. Can anyone help please? Never had such complexity in transferring a phone number before.

Thank you

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