Phone number transfer failed

[Manius]

Hi,

I am currently out of Canada for 2months and yesterday paid for Public Mobile 40gig 34$ plan. Trying to transfer my number from Fizz to PM. But it requires me to have access to my Fizz number to receive sms and confirm the transfer etc. And also PM ask me to confirm my phone number so I can even access my PM account. Can anyone help please? Never had such complexity in transferring a phone number before.

Thank you

[Manius]

How ? I dont get it. Im never able to get to a live agent

[Manius]

What ? I am porting from Fizz to PM.

[hTideGnow]

and @Manius , I sent the number to @Mcjeffren  and Mcjeffren confirmed it got sorted out by the team

[hTideGnow]

HI @Manius 

Yes, the porting team number we sent you was correct.

I sent to many and most told me all done within a day

i understand this is a busy weekend for all carriers and hence there is the delay

while you try to call, also submit a ticket with CS agent by message

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Manius  If it’s Koodo post paid then the porting team can re trigger the port request for you will send you it private message . If it’s Koodo pre paid you need support to help you port the number after you create account with temp PM phone number first 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Manius]

Has anyone actually been successful to complete their phone number transfer via Telus/kodoo porting numbers?

Give me the exact steps if you did it recently.

It keeps asking me for a stupid kodoo pin number, its annoying.

[Handy1]

@hTideGnow  Ahh good to know , why I said I was not entirely sure . I’ve never run into issues but always know I have the port team number for back up just in case 

[hTideGnow]

HI @Mcjeffren 

Sent

[Handy1]

@Manius  Sent to your inbox 

[hTideGnow]

HI @Handy1 no, it won't work

if a port is already submitted and just not done, requesting it again there will only result with an error and scare people more

[Manius]

I called earlier, they told me they dont support Public mobile porting. And told me to do it via PM website. It was Telus technical support that answered.

[Mcjeffren]

Any chance I can get the porting team support number PM’d to me as well? I missed the 90 min SMS approval window and the porting request got cancelled.

[Handy1]

@Manius  You can try I’m not entirely sure , but I can give you the porting team number private message incase you have any issues with porting and do t use the IMEI number it’s not needed just use old providers account number 

[hTideGnow]

HI @Manius 

no, it won't work

if you missed the SMS approval from your old provider, you will need to call the porting support team to reinitate.  i will message you the phone number to your Community inbox

[Manius]

does this work if first attempt failed and need a retrigger?

 

[Andy85]

@Manius Sorry to hear that you are stuck in the porting process. I sent you a number that you can contact to that they assist you. Check your community inbox for more information. Thanks

[Manius]

Telus just finally responded to my call and said they don't do Public mobile number transfer....I am getting annoyed by this whole process.

[Chalupa_Batman]

Black Friday weekend is a busy one. Plus all CS Agents are overseas so they are probably limited on staff on right now. It's like 4am there.

[Chalupa_Batman]

I'm locked out from sending any Private Messages. I will try later if I can. 

[Manius]

I have the numbers, but I cant get a hold of a real agent. Keeps forwarding to Koodo electronic callback system. 

[Andy85]

@Chalupa_Batman can you send me the number as well if that's ok? Thank you!

[Chalupa_Batman]

I tried to send the number multiple times but this website is so buggy. It kept saying HTML errors and now I'm locked out from sending PM's. LOL Geesh.

[Manius]

I want to transfer my number from Fizz to PM

[TheSterlinger]

I’ll private message you the phone number for Koodo’s porting department. Check your inbox. (Click your profile picture and click messages)

[Chalupa_Batman]

Hi @Manius 

I'll send you the number again. Check your mail box top right corner

[Manius]

Hi,

I called the porting numbers ive been given by DM. But none works with me, after entering my phone number it keeps redirecting me to electronic Koodo support service. Cant get in touch with the correct porting team.

Thank you

[softech]

@Manius 

I am not sure about your Fizz plan, but usually you cannot reply sms (which is needed for porting) when you are outside Canada... unless you have a roaming option or roaming plan.  Please contact Fizz to sort this out, then call back PM porting team in the morning and ask them to retrigger the porting request (will send you the porting team number to your Community inbox)

and if you are not in Canada now, do you have someone helping you to activate and test the PM sim/account in Canada?

[Manius]

An other thing, transfer already failed since I couldnt reply to the fizz sms to confirm the transfer. And also can't access my PM account full access. Can I have a phone number to call to fix these issues?

[Manius]

Hi, yes it is active. I have the sim card with me. I removed it from my phone to not use international data by mistake. Do you know if I should be able to receive text when I am outside CAN/US  at the moment and without having my data "active" in some way. Thanks!

[softech]

@Manius 

having an active account (on the old carrier) is basic requirement for porting.

So, to port from Fizz, you do need an active account and able to reply the SMS and authorize the porting request.  This is a safety requirement to avoid sim fraud and have been using for all mobile carriers.  

So, do you have an active Fizz account?. and do you still have a sim card and you can receive text with Fizz?  If not, this is something you need to sort out with Fizz, maybe they will allow a verbal approval