Phone number not eligible for port

[yuhuan]

trying to transfer my old number to public mobile, after trying it once, and reply "YES" to the transfer message, it replies me " having trouble transferring your number", and then trying 2nd times,

it shows " Phone number not eligible for port"

what can I do right now?

[BKNS27]

@yuhuan 

Plug your number on the link @Meow to check if your number can be ported out.

If it can’t then you need to pick a new number from PM number list.

[Meow]

To confirm number eligibility, please use this site:https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

If you find your number eligible, but still have issues porting it contact PM porting department for assistance.

[Handy1]

@yuhuan  you were correct in replying YES to the confirmation text . Did you happen  to miss the 90 minute  window to do so ? No worries I’ll send you the porting team number private message right away . They can re trigger the port request for you