Phone number did not port from previous plan

[Cam2010]

Hello, Since i became a public mobile customer (July2024) I have been charged from both my previous provider and public mobile.  When i contacted my previous provider they informed me that the number was not ported correctly, and this is an issue on your end.

Please action and confirm refund for services from July-Nov

Thank you

[kb_mv]

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@Cam2010 wrote:

Hello, Since i became a public mobile customer (July2024) I have been charged from both my previous provider and public mobile.  When i contacted my previous provider they informed me that the number was not ported correctly, and this is an issue on your end.

Please action and confirm refund for services from July-Nov

Thank you

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@Cam2010 You have been paying for two plans since July and never realized it? We are just customers here like you. You will need to contact Customer Service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit spelling

[Handy1]

@Cam2010  Not sure it’s anyone fault just need to port number over now or cancel one carrier account or the other but you can ask support what your option may be at this point 

submit ticket with support using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

HI @Cam2010 

PM is a prepaid provider and do not provide refund.  Also, since July , were you using your PM phone to make calls and use the data?

you can re-request porting if you like

or if you want to further discuss with PM support ,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage