@dust2dust i'm hoping it is them fine tuning it, as Public Mobile continues as a dynamic shape-shifter. Private message works sure, but to link the original issue to a ticket number is ideal for both customer and company. Verifying is easy-peasy (as long as one can log into their My Account, that is).
Looks like the SIM number lines up.
@squiresruth123 glad to hear that. Just something I would check first if something like that happened to me.
Are you using a 'new to you phone' by any chance? The phone could be registered under a different number showing differently to your recipients.
I've been with public mobile for a while now and out of the blue my phone number changed to a completely different number. Why did this happen and how can I get my old number back? @CS_Agent
@squiresruth123 nope, we ain't CS_Agents, but there ways to reach them:
1-click on that hyperlink in your post and click SEND A MESSAGE on the right side, this goes privately to customer support.
2-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR
3 -Use this link (same as #1) Private Message to Public Mobile Customer Support Agents (CSA)
While you wait for an agent to reply, log into My Account and check if the SIM CARD # showing in your My Account compared to the SIM card # in your phone. It if does not then it appears someone has been fraudulent (SIM-jacked) on your account. But if you have services working, I don't feel this is the case, but Just to Confirm.
How do I open ticket with PM support? Is this not that?
You will need to open ticket with support using direct message here
About two months, porting was complete because I got the verification on the old sim which I responded with yes.
@squiresruth123 did you ever receive incoming calls on this PM sim card?
you still have the old sim card to test if it is still working?
I would suggest you message support and confirm if the porting was ever completed. You might have replied YES but you could have replied AFTER the 90 mins and it would not be useful
message them here:
@squiresruth123 did you just joined PM for a month? did you request porting the number into PM with your activation a month ago?
If you did, then likely the porting was NOT completed and you have been paying the old provider last month as well (unless you call and close the account yourself with your old provider). If porting was not done for a month, PM will reassign you a new number and voided the old porting request.
Put your old sim card back in a phone and see if that still works. If so, that also confirm the porting was not done and your old account with the other provider still working