Phone number and caller's name not displayed at the receiver end

[3vfrance]

I had why phone number transfered from another phone supplier Fizz to Public Mobile. When I make a call, the supplier's name appears «Fizz» appears at the receiver ens and that's it. My name and phone number do not appear. Most people do pickup the call but sometime, call receivers do not pickup the call not knowing to origin of the call (who and phone number).  Any suggestion to have my name and phone number displayed at the receiver end?

Thanks

[3vfrance]

I did record my phone number in her list of contacts. I made a call and now my name and phone number were displayed. Super, Super and Super.

Many thanks for you help in this matter.

Serge

[gblackma]

@3vfrance to reset your network settings 

1. From your home screen, swipe down from the top of your screen to open the Notification panel.
2. Touch the Settings icon.
3. Swipe to and touch General management.
4. Touch Reset.
5. Touch Reset network settings.
6. Touch RESET SETTINGS.
7. Again, touch RESET SETTINGS to confirm your decision

[gblackma]

@3vfrance your wife's name appears because its in your address book. Change it to my better half. It should appear whenever she calls. It's probably a setting on your phone that Fizz appears all the time. Stay safe. 

[3vfrance]

I used Sansung Android phone, I suspect I have to go in Android parameters to perform a network reset. Not absolutely sure! Any help is greatly appreciated

[shep22]

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@3vfrance wrote:

We both, my wife and I, have a Public Mobile phone number and when she make a call, her name and phone number are displayed on my phone. It's not the case for me as the former supplier name appears and nothing else. Could that be related to the fact that I have transfered a phone number from Fizz?

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@3vfrance hi her number shows up because it is in your contacts 

[3vfrance]

We both, my wife and I, have a Public Mobile phone number and when she make a call, her name and phone number are displayed on my phone. It's not the case for me as the former supplier name appears and nothing else. Could that be related to the fact that I have transfered a phone number from Fizz?

[gblackma]

@3vfrance  PM only displays your number. Try a network reset and restart your phone.  Stay safe. 

[3vfrance]

thanks and will do.

[shep22]

@3vfrance hello Public does not offer call display 

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@3vfrance wrote:

I had why phone number transfered from another phone supplier Fizz to Public Mobile. When I make a call, the supplier's name appears «Fizz» appears at the receiver ens and that's it. My name and phone number do not appear. Most people do pickup the call but sometime, call receivers do not pickup the call not knowing to origin of the call (who and phone number).  Any suggestion to have my name and phone number displayed at the receiver end?

Thanks

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[gpixel]

@3vfrance contact customer support mods here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response