Phone not working

[Tracyhall31]

My account is active but can’t make calls. I can text and access data but not make or receive calls.

[esjliv]

@Tracyhall31 - did your account just renew? 

Perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

Or, perhaps some troubleshooting may help...try 1 or more of the below:

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings
• move your sim card to another phone to see if services works
• manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calls work

[softech]

@Tracyhall31   we had some voice issue last week with some customers, but it was all fixed, I hope the bugs not coming back

Try this, power off the phone for 5 mins , then power it up and test

if nothing work, please open ticket with PM support using Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there