Phone not working?

[JanellePAULS]

My phone not working. Cant call out,not getting messages

[BKNS27]

@JanellePAULS 

Where are you located?

Maybe there is a Telus outage in your area.

Check outage map:

https://istheservicedowncanada.com/status/telus/map 

[JL9]

Are you a new customer or has it been working with no issue until today? 

[hTideGnow]

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@JanellePAULS wrote:

My phone not working. Cant call out,not getting messages

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HI @JanellePAULS   But you can receive calls?  and Mobile Data/

Try to reseat the SIM

or better, if you have another phone around, put your PM SIM to test in your second phone.

[darlicious]

@JanellePAULS 

What's your account status? Active? Expired? Suspended? Did 611 give you account info? Or we can't find your number? Or sorry we can't help you go to public mobile.ca? Or nothing?

Do you have another phone to put your SIM card in? That will tell you if it's a device issue or a SIM card/network issue. Or another working SIM card in your phone?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[JanellePAULS]

It says to go to help. I did reboot. Still doesn't work. No data as well. I can get on my account and community through wifi

[Spudster]

@JanellePAULS 

What do you hear when you dial *611?   (this call will work even with no service)?

Also, what's the account status when you log into self-serve?

Try rebooting device and resetting network connections as possible quick fixes.

EDIT:   also check this device checker to see if the device may have been blacklisted:

Check the Status of Your Device in Canada | DeviceCheck.ca