Data not toped up on to 12gig

[Scottd239]

I am on the old 90 day plan with 12 gigs of data. I used all my data last cycle. My plan was auto payed today but the data was only topped up to 5.389 gigs not 12 gigs. Can someone help me with this.

[BKNS27]

@Scottd239 

So you only used 0.005393gb out of 12gb according to your response.

[JL9]

Phew.. That's a nice feeling then, you're good with no hoops to jump through lol

[darlicious]

@Scottd239 

Lol....thats the pm data buffer. You basically haven't used any data at all other than you have turned your mobile data on.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin#.

[softech]

@Scottd239  Mystery solved!!! Now you can enjoy the rest of the 12282 MB of data!!

[dust2dust]

The left number is used. The right number is the bucket size.

[Scottd239]

It says 

12 gig.      5.393  /  12288 MB

So it only 5.393 mb not gigs

[dust2dust · Accepted solution]

Yes are you sure it's not showing 5.389 / 12288 MB? I'm not exactly sure how the 12 gig's looks but the 5.389 may just be an initial buffer of data. Watch those decimal points and units.

You could provide an image of your overview page.

[hTideGnow]

HI @Scottd239 

that is a wieird number.     how it shows on your My Account?  does it say 

12 GB Data      0 /5.389

or does it shows 

12 GB Data     6.611/12  

Open a ticket with CS Agent and check with them

[darlicious]

@Scottd239 

Contact them quick and they might answer you tonight. Otherwise leave a detailed message and they may reset your data counter overnight.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[softech]

@Scottd239   At My Account, is the next renewal date showing correctly for  July 21 (90 days from today)?

Open a ticket with PM Support and provide them with the screenshot of the data shows in your My Account.  To open a ticket with PM:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there