Phone not esim compatible, can't reach anyone at customer service. need refund

[Phatkeith1985]

The app is stuck in a loop and cant add a physical sim if i wanted to. 

Please get back to me as need a phone and can get a sim from the store but no way to activate it

[BKNS27]

@Phatkeith1985 

The PM app and online may take sometime to work…4 wavey dots but you can try to closing the app and try again. If that didn’t work, try uninstall the app and reinstall it.

You need the SIM number off the SIM card to switch over from eSIM to SIM if an account has been create.

$10 at a Telus/Koodo/Mobile Klinik store or $4.99 at Amazon.

[Dunkman]

@Phatkeith1985 

You will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your private message inbox for response.  Likely take a few hours for response. 

[Handy1]

@Phatkeith1985  Here’s link to support , ask them to simcard swap the number for you so you can finish the activation on the app 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437