Phone not Working

[Galeas]

Arrived in Mexico with the Canada/USA/Mexico plan.  I have no ability to phone text or use data.  My husband was able to phone yesterday but can’t today. He has data. Customer Service not responding to ticket etc 

[computergeek541 · Accepted solution]

self solution removed

[Galeas]

It worked!  Thanks

[hTideGnow]

hi @Galeas you should see list of network providers if you turn off Automatic, unless tue area has no or weak network signal. Did you check if Data Roaming is On?

try reboot phone first and reset network settings. Then try both automatic and without automatic 

[Galeas]

I will try that. 

[Galeas]

Can’t find a place on my iPhone (ISO 26.2) to do that. It only gives the option to choose automatically or toggle off with no choice. 

[Galeas]

Yes I know about that. Calling out worked for a day and then it stopped. Can't get data to work either.

[Galeas]

yes I am aware of how to enter the country code - but I just get nothing. I just purchased a Mexican SIM and it worked instantly. Thanks for your reply

[samsunga31]

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@didi-mom1 wrote:

I had the same problem phoning from mexico

try entering +1 (area Code) then the (Number) +1 is needed to access out of country calls

Example +1514123456

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To call Canada from Mexico, dial Mexico's exit code (00 or +), then Canada's country code (1), followed by the Canadian area code and the local number (e.g., 00 1 Area Code 7890 or +1 Area Code 7890). 

To call Mexico using your Canadian provider in Mexico, dial using the + sign, followed by Mexico's country code (52), the area code, and the local number (e.g., +52 55 1234-5678).

[didi-mom1]

I had the same problem phoning from mexico

try entering +1 (area Code) then the (Number) +1 is needed to access out of country calls

Example +1514123456

[softech]

@Galeas I assume you have the Can/US/Mex plan.  Make sure Mobile Data Roaming is enabled. Change the network connection to manual and try to connect each of these networks:

ALTAN, AT&T, AT&T Nextel, Telcel, Telefonica

[samsunga31]

Hello @Galeas 

Which phone are you using?

Go into settings, carrier settings, turn off automatic and find a local provider. AT&T should work well. Also turn on Mobile Data Roaming. Once you've done those two, reboot the phone.