Phone line quality poor

[Bob80]

Often, my iPhone calls, especially for long distance within Canada, have poor audio.  The voice at the other end sometimes is too low.  During a call, the voice at the other end starts to sound robotic ("tin-ny").  It happens for the other phone recipient too where my voice is too low and/or sounds tin-nu (robotic).  The kicker is that I am mostly calling someone else in a different province who is also with Public Mobile.

This has been going on for many months.  My iPhone has been powered completely off and on again = no change.  My iPhone has even been reset to original settings = still no change.

Maybe this is a line problem with my account (or the other person's account) with Public Mobile?

I never had this issue with Koodo.  I am assuming Public Mobile, Koodo, and TELUS use the same towers and equipment.

Hopefully someone knows what the next step(s) might be?

Thanks!

[MTLNick · Accepted solution]

A update for everyone here. I did do a reset of the network settings a few days ago on my device (iPhone 12 Pro) and after a few days I'm still experiencing the robotic like call quality issue and not just long distance calls. I'll reach out to customer service to have them refresh my account but I'm doubtful because I had them do this a few months ago for another unrelated issue (and the call quality quality issue was still present before then). I'm am getting a new device in a few weeks and will be switching to eSIM to see if that changes anything. From my perspective this call quality issue feels like its related to the lower priority we have on Telus's "Value network".

[Bob80]

Thank you - I will ask PM.

[Bob80]

I hope it works for you - and curious if it does.

[MTLNick]

I also had the exact same issue calling Calgary from Montreal today. Very bad call quality and this isn't the first time I've encountered this issue. I proceeded with resetting my networking settings and will report back if I find this helped.

[slusagm]

hi @Bob80 

try Reset Network as well.

if that does not help, ask PM to refresh your account. 

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA  code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.)    When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble using Chatbot to open ticket, then message PM using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Chalupa_Batman]

go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings and then reboot. See if that helps. It forces your phone to reconnect to the network.

[BKNS27]

@Bob80 

What model iPhone are you using?