09-25-2025 12:12 PM
09-25-2025 12:15 PM
do you have trouble updating or don't know where to update?
to update, login My Account, go to Payment->Manage Subscription->Update payment method
if you have trouble updating, wait 24 hours and try again
or if you need to renew, buy voucher from Shoppers drugs mart and load voucher using My Account or *611
09-25-2025 12:13 PM
PM payment system is glitchy sometimes
if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)
but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account