Phone is not receiving calls and text messages

[IrinaChulak]

My phone is not receiving incoming calls and messages. I tried to restart it, removed and installed SIM card. It still doesn’t work. Anyone can help me to fix this problem. I already submitted ticket to public mobile but get no response from them 

[Brian234]

We had this issue a few weeks ago with our Android phones, the IPhones were not affected. We had to change the network selection from LTE to 3G which immediately fixed the problem and we have had no issues since.

There was a subsequent announcement that network issues were repaired and I was considering switching them back however will now wait until I see haw this plays out.

Brian

[Phil_Adelphus]

@IrinaChulak  Are you a new customer activating or are you an existing customer and this just suddenly happened?  Customer service  hours are 9 am to 10 pm eastern time so depending when you submitted the ticket and how busy they are there can be a delay in getting a response.  If you are an existing customer and this just happened, try turning airplane mode on for a few minutes and then turn it off again.