Phone gone to SOS Only

[plmmrkhdjh23]

For the last 30 mins, phone has been on SOS only aka no service. My bill has been paid, I reset my device, and went to airplane mode as well. 

This is the second issue I've had with Public Mobile in three months. Would love help with this ASAP, as I will be out of town from tonight until Sunday. 

[Priority]

Glad to hear it! 🙌🙌

[Ziad_87]

BTW, just got my service back and can confirm that it's now working.

[Ziad_87]

Oh 😅, never mind my message then. I thought you're were implying the accounts could've been compromised.

[Priority]

Yes, that's what I meant! Sorry 

[Handy1]

HAHA @Ziad_87  no one has access to your account I think @Priority  meant has anyone got access to their my accounts LOL or maybe I’m misunderstanding this time and certainly wouldn’t be the first time either . So there is that 

[Ziad_87]

Nobody has access to my account and I'm using a unique complex password that's only used for this account. I have MFA setup too.

[Handy1]

@Priority  Yes I do just signed into test 

[Priority]

Does anyone else have access to your Public Mobile Account, this reminds me of the SIM Swap days. 🫣

[Ziad_87]

Seems like there's some reports for Telus since an hour ago which matches what I'm seeing. Though https://www.telus.com/en/on/outages doesn't show anything.

[Handy1]

@Ziad_87 @plmmrkhdjh23  Maybe check 

Outage map in your area:

https://istheservicedowncanada.com/

[Ziad_87]

I'm having the same issue. Suddenly SOS. No changes in my SIM, plan, or settings.

[Handy1]

@plmmrkhdjh23  please submit ticket with support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Check devicecheck.ca to rule that out. Can you try the sim in another phone? If that works then try another sim in your phone.