Phone going to voicemail when called

[Nezgar]

@Ferwerda9

Another quick thing to try - disable LTE and force phone to 3G mode (aka WCDMA / HSPA)

I agree contacting moderators for an account reset would be a good idea.

Also curious to hear results of clearing call forwarding by dialing each of ##21# and ##004# as others have mentioned.

[HALIMACS]

@Ferwerda9 

Try to "disable" voicemail, by dialing *004*8080000000#

THEN,  reset it back to defaults, by dialing   ##004#

[Anonymous]

 @Ferwerda9 : Maybe try manually adding a dollar into your account if you have a registered payment card and restart the phone again.

Finally, click Plans & Add-ons and then Lost/stolen and Suspend and log out. Wait a minute or two and log back in and back and click Resume and then again restart the phone.

Did you just renew recently? You said something about a month.

[benfatto]

@Ferwerda9  What's make/model of your phone? Try your SIM in another unlocked phone. 

[darlicious]

@Ferwerda9 

Ask the moderators to reprovision your sim card and/or reset your account. In an emergency when moderators are not available you could suspend your service via lost/stolen. Log out/in. And resume your service but this will trigger a glitch that causes your rewards to not be applied at renewal. So you would have to contact the moderators after renewal to have them applied manually.

[Ferwerda9]

Still not allowing calls to come in. I can make calls. 

[Anonymous]

A couple others ##004# and ##21#

Again..these options should be down in options in your dialer.

Can you call out? Text in/out?

Edit: maybe shut down phone, remove SIM, restart phone, shut down phone, insert SIM, restart phone. See what happens.

[hTideGnow]

@Ferwerda9  if you checked forwarding and that is not the cause, maybe it's time to open a ticket with Mod:

To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ferwerda9]

That didn’t do anything 

[Anonymous]

 @Ferwerda9 : Try dialing *004# . All the forwarding stuff is in your dialer options.

[Ferwerda9]

I tried that no luck 😔

[hTideGnow]

try reseat the SIM (power off, take the SIM out for a min, put it back in and power on).  It happened to me once.  regular reboot didn't work until I reseat the SIM

[Triguy]

Here is more info about call forwarding.

https://www.publicmobile.ca/en/on/get-help/articles/call-forwarding

[Ferwerda9]

How do I check if it’s set to forward calls ? 

[Anonymous]

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@Ferwerda9 wrote:

Tried all of that. And all calls are going to voice mail 

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Is your dialer set to forward all calls to voicemail? Can you call out?

Maybe restart the phone.

[Ferwerda9]

No

[Ferwerda9]

Phone was transferred about a month ago 

[hairbag1]

@Ferwerda9...

has your phone been set to "Do Not Disturb" ?

edit...already been asked, I see.

[Ferwerda9]

Tried all of that. And all calls are going to voice mail 

[Anonymous]

 @Ferwerda9 : Have you just transferred a number in? Is the phone possibly on do not disturb? Is it all calls in?