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Phone doesnt work

Great Neighbour / Super Voisin

Hi, i change my credit card number last month, and 2day i can make a phone call. So i reenter my new credit card to be sure and i see the payment was preautorise... but didnt have my phone line yet!


Mayor / Maire

HI @JulieD2   you are not alone, there are quite some posts with calls problem.  It is not affecting everyone but definitely many


please open ticket with CS agent and see if they can confirm any outage:

at :

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):



@JulieD2   it likely not a payment issue but some trouble on PM side


 is that just outgoing calls with the problem?  are incoming calls working?


There have been issue since yesterday for some people with both incoming and outgoing calls. 


If it is just outgoing calls with issue, try to reboot the phone once.  If still fail, try to change to 3G only and see if it connects to the network at all with such settings


If both incoming and outgoing calls are not working, I suggest you to open a ticket with PM support and let them aware you are one



Please open ticket with PM support using Chatbot:


1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there


Need Help? Let's chat.