Phone can’t receive calls.

[SheriLo]

It’s been 3 weeks since I started and no one can call me. My phone box is full how do I access it?

[esjliv · Accepted solution]

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@SheriLo wrote:

I did port the number over an accepted a message saying so.  Still cant get calls. I may cancel soon if this does not get resulved and go back to Virgin. I work for a living and need a working phone number!

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@SheriLo - Have you confirmed your Virgin account is still open/active? If it is, do not cancel it. Just start the porting process again with Public Mobile.

You can do this by submitting a ticket with Public Mobile representatives (CSA) for help and they can restart the porting process; for issues with transfer/porting of phone numbers over to Public Mobile.

But if your Virgin account is disabled, and the port is stuck, you will need to reactivate with Virgin to successfully port to Public.

Remember to restart your phone occasionally; even after you accept the SMS port text. 

[SheriLo]

I did port the number over an accepted a message saying so.  Still cant get calls. I may cancel soon if this does not get resulved and go back to Virgin. I work for a living and need a working phone number!

[SheriLo]

Thanks can access my voicemail but it says its empty. When people call me they say its says full. My phone is not on DO not disturb. Still can't get ANY calls. 

[BKNS27]

@SheriLo 

You can access your voicemail box by holding down “1” on your dial pad then enter your voicemail PIN.

Check to see if your phone is set on Do Not Disturb. Disable it if it is.

[Handy1]

@SheriLo 

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port