Phone calls

[Photoman]

Why are my calls not going through 

[Phil_Adelphus]

@Immune  PM is only in Canada- isn’t it

Except for the Canada-US plans, and some of the newer plans also have international long distance to certain countries.  So although OP's plan likely is Canada to Canada, we don't actually know that for sure since we're only customers and can't see what people have.

[Immune]

But of course- PM is only in Canada- isn’t it? The same voice calls annoyance I was also experiencing while I was with Bell. 

[Phil_Adelphus]

@Photoman   Are you in Canada and calling Canadian numbers?

[Handy1]

@Photoman  Maybe try phone set to 3G and see if that helps for making calls for the time being then switch back to 4G/LTE or 5G and test again 

[Immune]

Since day one I have been experiencing the same problem- however this is not unique to PM. Although a bit frustrating, I found that if I hang up and try the call again it just about always works. 

[will13am]

@Photoman , are you getting a network connection?  Are you able to confirm your account is in active status? 

[DDM69]

Some details please.  No crystal ball here...

[hairbag1]

@Photoman 

is text and data working as expected or has everything stopped working ? Dial 611 to hear current plan status.

[hTideGnow]

HI @Photoman 

how about data? does it work?

and calls issue is for both inbound and outbound?

did you login My Account and confirm if your account is active?

try reboot the phone and try to call with a 1 in front of the 10 digits

Or your try sim card on another phone and test

if same, then submit a ticket with CS Agent using Chatbot here:       
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