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Phone call text history from2020 to 2024

Popeye1
Good Citizen / Bon Citoyen

Hello,

My legal representative is requesting that I obtain my call and text useage logs from Public Mobile for the period of time from December 2020 through to March 2024. I realize that we can only obtain historical records for past 180 days on the app. Please let me know how we can obtain this request through Public Mobile.  Thank you

2 REPLIES 2

Handy1
Mayor / Maire

@Popeye1  you will have to ask support to help you get this for as far back as possible and that may only be for one year . But you have to talk to them 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

golfball
Deputy Mayor / Adjoint au Maire

I would try contacting support and see what they say. 

To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us". 

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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