01-24-2022 01:12 PM
Hi
i have an iPhone XR and when I try to dial certain numbers it beeps three times and hangs up. Anybody have any ideas?
Garth
yesterday
I powered down my phone then turned it back on. Then I turned Airplane mode off and back on.
That fixed the issue for me this morning. Hope that works for you too cuz it was super frustrating.
yesterday
Getting the same 3 beeps… this is day two so happening for 48 hours now… calls can come in but can’t call out… 3 beeps the call drops.
I live on Sunshine Coast BC
01-25-2022 10:02 AM
Happy to hear it! Please create a new thread if you see any new issue, network-related or otherwise. All the best! 🙂
01-25-2022 10:00 AM
Seems to have fixed itself, pretty sure it was a carrier problem.
01-24-2022 09:55 PM
@ggaudette1 wrote:Hi
i have an iPhone XR and when I try to dial certain numbers it beeps three times and hangs up. Anybody have any ideas?
Garth
@ggaudette1 - likely a network flow issue that was happening. I see some issues were happening today.
When these blimps happen, you can also try the below to help reconnect/trigger the Public Mobile Network:
-rebooting your phone
-toggle into airplane mode then back again
-Perform a Reset of the device's Network settings
Public Mobile Representatives are Customer Support Agents (CSAs), and can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
01-24-2022 07:33 PM
My mom was having issues this morning getting the beeps and having it disconnect this morning as well here on Vancouver Island. iPhone user as well
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
01-24-2022 07:13 PM
Are you still having the issue? The numbers I tried calling this morning are all going thru now.
01-24-2022 02:37 PM
How do I get hold of a Cs agent?
01-24-2022 01:42 PM
There have been 2 other similar reports of problems this morning from customers in BC. I suggest you send a private message to CS_Agent with your account details so they can look into this for you.
Don't bother with tickets and the chatbot - they can be faulty.
01-24-2022 01:24 PM
You're welcome! It definitely sounds like a phone-related issue if it's been going on for a while with all different numbers that you try to call.
Please keep us posted on what you find when you try from another device.
01-24-2022 01:22 PM
I could try that later when my wife gets home but not right now. Good idea though
Thanks
01-24-2022 01:19 PM
Are you able to put your SIM in another phone temporarily to see if that solves the problem?
01-24-2022 01:18 PM
Possibly but three different areas this morning, Whistler, Vancouver, and Everett?
01-24-2022 01:15 PM - edited 01-24-2022 01:15 PM
This is usually an indication of a problem with the number that you are dialling, or the network in your area being busy.