Payment

[Obadiah1]

I paid for my phone yet still it isn’t active

[esjliv]

@Obadiah1 - are you new to public mobile, or have you been a customer for some time?

And what status does it show in My Account? If Suspended, select the reactivate button to a activate your plan (ensure there are no funds owing, if so add additional funds).

If new, can you try your SIM card into another compatible phone to see if services work?

If existing customer, perhaps you are affected by this: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

If this or other troubleshooting suggests are not working, as CSA for assistance.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Obadiah1]

Okay will do that now

[dust2dust]

What recording do you get dialing 611?

Check devicecheck.ca to rule that out.

[Hollister]

@Obadiah1 

I saw this in the community. You can give it a try.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Profile] --> [Report Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Turn off your phone for 1 min then back on.  

[Obadiah1]

already tried that it’s still not connecting 

[Obadiah1]

It’s still not working I tried calling too it just nips and disconnect 

[hTideGnow]

hi @Obadiah1 login to My Account using Incgonito/Private/secret browser mode and check if the account is active or if the money you paid is showing as Available Fund.  If showing as Available fund, it wasn't use to reactivate the service, click Reactivate my plan and it will then use the money from Available fund to resume

[Obadiah1]

Ya did that yesterday will try it again 

[BKNS27]

@Obadiah1 

Reboot your phone by powering off the phone then back on.