03-08-2023 06:21 PM
I have lost my phone and need to cancel the auto pay method on my account and need to talk with the office personell
Solved! Go to Solution.
03-08-2023 07:30 PM
@Melvin10 - so does this mean you cannot log into My Account for some reason?
You can also call 1-855-478-2542 or # 1-855-4PUBLIC from another device to remove Autopay from your account, you will need your 4 digit account PIN to do so.
See related info. :
See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone
See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap
If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP
03-08-2023 06:42 PM
If you have more than one credit cards, you disable the credit card used for autopay while you are waiting for CS Agent to reply your support ticket. After your autopay is disabled, you can enable the credit card again.
03-08-2023 06:26 PM
You can. try to reset password and get into My account and disable Autopay yourself. Or you can first message with PM support using Method 2 below
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there