Community

Harpi41 · ‎08-05-2021

How can I pay when ever I tried to sign in it shows me error from 6 months

Anonymous · ‎08-05-2021

i suggest you can try it for a different Browser
and do clear cache and cookies for any Browser,

and use a Browser from your computer,

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

microsoft edge how to update your browser visit Here

and Restart your computer, is will help.

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

you can Remove your credit card and Logout and after 2 minutes log in and re entered.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in,

click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here,

you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, we accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.

Set up AutoPay and you will receive a $2 credit every 30 days.

and if still not fix it please you have to Submit a ticket to customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s How To Contact Customer Service by Moderator Team,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.

or you can send a private message to Moderator Team by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Good Luck

Meow · ‎08-05-2021

@Harpi41 wrote:
How can I pay when ever I tried to sign in it shows me error from 6 months

Do you still have service with PM?

Do you pay bills on time?

If you did not use nor paid for your PM service for 6 months(?) your account has been cancelled. To continue your service with PM you would have to start from the beginning - get new SIM, register at PM site, pick new phone number, etc.

But, if you are still paying your bills on time and have service, then you just have to reset your password to get access back to your account.

hairbag1 · ‎08-05-2021

@Harpi41 wrote:
How can I pay when ever I tried to sign in it shows me error from 6 months

If your account has not been Active for the last 6 months...that means it's no longer usable. If that's the case, you'd need to get a new sim to start a new account...even needing a different email address. When you activate a new account...write down all your new info such as account number, PIN and the email address you successfully used. Save that info for future use.

edit...if that's not the case...how have you paid for your renewals for the last 6 months ?

Triguy · ‎08-05-2021

Did you try the forgot password link ? Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

If you need to make a payment immediately then purchase a voucher and call 611 or use recharge.com or ding.com but there is a service charge.