Payment

[SpencelyJo]

I was charged $45.20 3 times in January on the same date due to a technical error when trying to set up an account.  How do I get a refund?  Or will this just go towards 3 months of my bill?

[SpencelyJo]

Thank you.  I have opened a ticket

[SpencelyJo]

Thank you

[Handy1]

@SpencelyJo  Get support 

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[softech · Accepted solution]

@SpencelyJo   do you see those money showing as Available fund on your My Account?

But either way, since it is a system glitch, look like you have a reason to ask for refund

Please engage PM support via ticket:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there