Payment

[ShelleyFrancis1]

I bought 2 vouchers today and I am unable to use them?!?  I tried online but on the my account. I’m very frustrated. Please help

[ShelleyFrancis1]

I sent a message.. I’m waiting to hear back. Thanks everyone for all your help. I hope this works. 

[hTideGnow]

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@ShelleyFrancis1 wrote:

I got it from the same place I buy it every time. 

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HI @ShelleyFrancis1   like where?  and you can always use the voucher immediately?

If you can always use it immediately without any wait, open ticket with PM CS agent then.   Honest, it could also be the fault of the retails, not necessary PM's problem.

[ShelleyFrancis1]

I got it from the same place I buy it every time. 

[dust2dust]

We'd be interested to know where you got it.

You can wait the hour for the lock to release or maybe wait longer for support.

[hTideGnow]

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@ShelleyFrancis1 wrote:

The firsthome it didn’t work.. and yea I have tried multiple times.. I’m frustrated 

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Hi @ShelleyFrancis1   where did you get the voucher from?

and how long you have got it?

[ShelleyFrancis1]

The firsthome it didn’t work.. and yea I have tried multiple times.. I’m frustrated 

[dust2dust]

Then there's number of attempts. More than twice will lock it out. You could wait an hour or just contact support to have them enter it in.

[dabr]

@ShelleyFrancis1    You could submit a ticket via chatbot or send a private message to CS_Agent and ask customer support to add the vouchers for you if you're without service currently and unable to wait for the funds to become available until later.

Here's couple of links:

chatbot:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent:   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ShelleyFrancis1]

It normally works as soon as I enter the pin number

[ShelleyFrancis1]

I tried 611.. it’s not working. 

[will13am]

@ShelleyFrancis1 , some vouchers are not immediately usable.  They could take 24-48 hours to become active.  The merchant computer system has to sync up with Public Mobile to confirm that the voucher have been purchased.

[dust2dust · Accepted solution]

You can also use 611. Some vendors seem to have a delay. Where did you get it?

[hTideGnow]

Hi @ShelleyFrancis1   where you got the voucher?  some vouchers need 24 hours before it can be used.