Payment

[CM8506]

• Payment I have just paid twice with my visa debit card but my account has not been reactivated

[CM8506]

All sorted now. Thank you for your help.

[Littleman13]

I would speak to a Customer Service Agent to address this. Here's how to reach them: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[softech]

@CM8506 reboot the phone once more and test if you can make calls

If not, login My Account using browser with incognito mode and check if the voucher amount still sitting as Available Funds and not used for plan renewal yet