Today dec. 9 2025 i paid my phone, and I'm being aske to pay again.

[CSA_PM]

Hello @ Tungsten,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

@Tungsten 

In your self service account, is your status active or suspended?

Maybe try a reboot of your phone. 

[Tungsten]

Yesterday I paid for the 25$ +tx package and my phone does not work

Please fix this 

 

[softech]

@Tungsten 

you have no service now?  Did you try to reboot the phone?

and when you login My Account, do you see the amount you pay is sitting as an Available Funds and didn't use for renewal? And check the Payment history page.  A normal renewal, should show 2 lines, one shows PM charged you and the other line shows PM used the money for renewal

if you need further assistance, please reach out PM CS agent:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there