@Priscilla0811 wrote:Hi there
I have my a problem with my prepaid auto payment I bought a Payment voucher put the 12 digits and it said it's not a valid number, can someone help me please,
Thanks
@Priscilla0811 Depending on where the voucher was purchased it can take up to 24 hours to get activated with PM's system so you just need to keep trying and it will eventually work. Maybe worthwhile trying using both methods, selfserve and by dialing *611 from your device to add the voucher.
If you are still having issues then submit a ticket to PM and attache a copy of the receipt and they will add it for you.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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