Payment processed but no change

[Melleinfinity]

My payment was due Dec 20. There’s enough funds in my account but my plan is still expired. It’s been expired since yesterday and I can’t make or receive any calls or texts. 
when I try to reactivate my account it just says enough funds available but still doesn’t apply it to my payment. 

[cin7]

Alternatively, you can send a private message to the Moderators (https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437). You’ll need to login first to your Community account for the link to work.

[Dunkman]

@Melleinfinity 

As you wait for moderator help, you could try to manually load $1 into your available funds.  This trick will sometimes re-start the renewal process.  

[computergeek541 · Accepted solution]

---

@Melleinfinity wrote:

My payment was due Dec 20. There’s enough funds in my account but my plan is still expired. It’s been expired since yesterday and I can’t make or receive any calls or texts. 
when I try to reactivate my account it just says enough funds available but still doesn’t apply it to my payment. 

---

This shouldn't have happened and this is an account issue. Please open a ticket by going to https://publicmobile.ca/chatbot