Payment processed but no change

[klaus1]

you toke a payment out of my wife's account on the 21st of December for the amount of $31.59. but my phone says to make a payment.

[esjliv]

Hello @klaus1 ,

If you sign into your wife's SELF SERVE account: https://selfserve.publicmobile.ca/ and the account says Active and all services are working then I would ignore that message you received.

We are community members like you. If you need to confirm account information contact the moderators. 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 - Use this link to:

Private Message to Public Mobile Moderators(PM Customer Service Representatives)

[NDesai]

@klaus1 Login to your wife's account and see the payment history. This will show you when it was renewed last. There is a possibility the renewal did not go through. In this case, you will have to contact the moderator team for help. 

Contact a Moderator (publicmobile.ca)

[computergeek541]

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@klaus1 wrote:

you toke a payment out of my wife's account on the 21st of December for the amount of $31.59. but my phone says to make a payment.

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Do you have more than one account (yours and your wife's)? 

Which plan does the service have? Does the service still work?  If not, I would log into the account and see if the amount of the payment (less tax) is still sitting in the Public Mobile account balance. If it is but the account says that it's suspended in the self serve account, try using the reactivate button.