Payment problem

[Voodoomoon]

I'm trying to subscribe/pay and it keeps saying my "billing postal code" doesn't match my card even though I know it does. I'm using a Simplii MasterCard debit, I've tried several different browsers as well as my laptop and would get "payment failed" on the other browsers. Is it my simplii card that's the problem or what?

[MrMahar]

Sorry about the late reply, yea I ended up opening a KOHO bank account to set up payment. It worked, also a Mastercard debit. Hope you figure it out, was frustrating but it worked. 

[MrMahar]

Ever get this resolved. Same exact issue with no help from Cs agent. 

[dust2dust]

@Luddite- And of course par for the course messaging around here 🙄

[Luddite]

@dust2dust  Apparently Mastercard debit now accepted. Latest "Knowledge" article: https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

[Voodoomoon]

I submitted a ticket to them, thank you! 

[Voodoomoon]

I tried the app as well and no luck.

[hTideGnow]

HI @Voodoomoon  and you are using Master Debit?  Not all MC Debit work.

you might have to go and buy a Prepaid visa and then use it to activate

[hTideGnow · Accepted solution]

HI @Voodoomoon   Yes, I imagine space is auto

maybe submit a ticket with CS agent and see if they can tell what's wrong

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Voodoomoon]

I only have one card, I tried several times last night and again this morning with the exact same issues. 

[Voodoomoon]

I did capital letters, all lowercase, none worked. It won't let me do no space as that space is automatic. It can't be deleted and automatically spaces. 

[dust2dust]

Mastercard Debit is not stated to be used. Some have said some work. I guess yours doesn't. Visa Debit is stated to be used.

[hTideGnow]

HI @Voodoomoon  

are you putting in all Capital and with Space like A1A 2A2  ?

or try without space as well A1A2A2

[softech]

@Voodoomoon   you have another card to try again?

if not, wait a full hour before trying again

[Handy1]

@Voodoomoon  Try postal code in capital letters and no spaces 

Add and if you’re trying on website . ? Try the new app instead