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Payment probkem

L2R
Great Neighbour / Super Voisin

i made a payment but the payment did not go through

6 REPLIES 6

esjliv
Mayor / Maire

@L2R - I think you may have selected a solution in error. Unless, more questions about a question is your answer.

It is quite easy to select a solution by mistake, I have done it in error as well.

Did you get your issue solved on your own?

esjliv
Mayor / Maire

@L2R  - this is all a guessing gaming until you can help us help you.

 

Are you an existing customer, that cannot make a top up payment on your account?

Or,

Are you someone trying to activate a new Public Mobile SIM/account?

JL9
Mayor / Maire

Some more info will assist with diagnosing the issue. Whether it is for plan renewal or add ons,etc. Whether it is in your available balance, what your transaction history shows.

 

 

Meow
Mayor / Maire

What do you try to accomplish? Restore service? Just to add few $?

Do you see charge on your credit card?

There are many answers and suggestions on your question.

One is try another browser.

Little bit more details are needed for appropriate advice.

hTideGnow
Mayor / Maire

HI @L2R   What was the error you got?

 

You account is now suspended and you are trying to pay and reactivate?

Did you try to use the option "Other" instead of "Amount Due"?   Please try paying once again using the "Other" option there, but you will then need to enter the amount you want to pay.  Try it that way

 

dust2dust
Mayor / Maire

How did you make the payment? Do you see the balance on your account? Are your services working?

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