Payment on Suspended account

[CathrynNikkel]

Need to update new CC but missed payment and account i suspended 

[JL9]

This is recommended. Many customers do this to get their phone functioning again and then sign up for self serve and sort it all out.

[softech]

@CathrynNikkel your other option to reactive quick is to get a voucher from stores.  Get from SDM, Shell, loblaws as their voucher can be used immediately with any wait time.  Then use *611 to load the voucher and reactivate 

[softech]

@CathrynNikkel so, you don't have access to My Account yet?

 You willl need to open ticket with PM support and get that sorted out.  Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[CathrynNikkel]

I need an active phone to get the code to register for an account to make a manual payment. ?

[softech · Accepted solution]

@CathrynNikkel Did you try to make a manual payment? 

Log into My Account,   Payment page and first update the credit card.

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once updated, go back to One time payment.  Make a payment using "Other (Enter the desired payment amount )" and manually enter your plan amount.  Then submit

Once payment made, click the button Reactivate current plan if it is there.  Then logoff My Account and reboot your phone