I am trying to activate new simcard for new line and it will not accept my payment. I tried 3 different cards and same message payment failed please try again.
When I signed up I was using safari and it would not work. I ended up trying chrome and it worked. Since then, i have not had to do so but just thought I would mention it in case a different browser is something you could try. Also in the app, try completely logging out and then back in.
@Jlfstratton Defiantly only do it in the app . Especially to activate . Website good to manage account after that . I would give it one full hour and uninstall the app and re install it
@Jlfstratton And you trying in the app not website ? All activations need the app . You may need to wait one full hour and try again also make sure credit card matches postal code . If same please submit ticket with support to help you make payment so you can finish activating
