10-29-2024 02:08 PM
I changed my payment card. Now I cannot get payment history nor add on useage history
Solved! Go to Solution.
10-29-2024 02:38 PM
Hi @londonlake1
it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)
if same, then please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-29-2024 02:10 PM
@londonlake1
Payment account shouldn't affect the payment history or usage history page.
It is probably a cache problem. Try to login again using browser with Incognito mode, or try with PM app and see if you have a different result
