Paying online

[Lms1967]

Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to

[dlambro]

Are you still unable to sign in?  Look at Halimacs post from 2 weeks ago for assistance with resetting your email:

If you still need assistance from Public Mobile staff after following prior recommended advice, reach out to their Moderator team.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[dlambro]

If you still need assistance from Public Mobile staff after following prior recommended advice, reach out to their Moderator team.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Lms1967]

I can't sign in with my email address. It says it's not a registered email address yet I get emails from public mobile

[HALIMACS · Accepted solution]

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@Lms1967 wrote:

Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to

---

If you still need assistance from Public Mobile staff after following prior recommended advice, reach out to their Moderator team.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Triguy]

You can call 611 and make a payment.  Also you can either use recharge.com or ding.com but there is a service charge.

https://publicmobile.ca/en/on/get-help/articles/voucher-payment-options

[Anonymous]

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@Lms1967 wrote:

Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to

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Had you already made a self-serve account? If so, use the left side and try to login using your email address and password. You can try the Forgot your password? link too.

What happens when you dial 611?

[RosieR]

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@Lms1967 wrote:

Why is it that I can't sign in? Says my phone number is not a valid number and that my email address is already an account that I can't get into? Is there someone who I can actually talk to

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Hi @Lms1967 you don't need your phone number to sign in.  Your username is your email address and the password is the one you created on activation.