Paying for 4G BUT not getting it!

[JJWilson]

I switched from a 3G plan to a 4G plan some 3 weeks ago, however I’m still on 3G network. Why is that? I can’t get a customer service rep to talk to about this. I’ve been trying for days ….. 

[softech]

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@JJWilson wrote:

So throttled back or not, it should appear as 4G but is reads as LTE …… not what I’m paying for!!!

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@JJWilson   4G is LTE and LTE is 4G 🙂

[JJWilson]

So throttled back or not, it should appear as 4G but is reads as LTE …… not what I’m paying for!!!

[dust2dust]

If you're seeing LTE then you're there.

[softech]

@JJWilson 

On your phone settings, select  Cellular. then Cellular Data Options. then Cellular Data Options. There you can Enable 4G to use the 4G network.

[JJWilson]

I’ve tried to force an update but nothing changes.

I know it’s still 3G LTE by turning off wifi and LTE appears in the top right corner

[JJWilson]

How do you find & select 4G in settings? I searched in settings on my Iphone but ?…

[JL9]

ughhhh say it isn' so, hopefully this can be improved upon as more PM customers are jumping on the 4G plans.

[gpixel]

@JJWilson 

the 4g speed will be anywhere from 7mb-90mb. from doing speed tests I've noticed if the device is using LTE the speed is around 7mb down 1mb upload(?) for LTE+(advanced) 50mb-90mb down 1.8mb upload(?) I think there are a few corners being cut that PM hasn't mentioned... the upload speed should be higher than what I'm seeing. I have a feeling they've throttled the upload speed on these 4g plans

[treefrog · Accepted solution]

@JJWilson 

Unless you have 3G only selected in your settings you will be automatically on the 4G LTE network. Have you tested your data speed and you're only getting 3mbps?

[JK8]

@JJWilson 

If you have not heard there is a great deal right now for a limited time if interested for existing customers:

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-40-15gb-quot-4G-quot-Plan-showing-in-...

[dust2dust]

Click the little spinner refresh icons lower down or use private mode to make sure you're seeing updated information.

How do you know you're "still on 3G network"?

[JK8]

@JJWilson 

Log into your account and confirm your plan. Clear your browser cache and then open a new browser in incognito. Update the spinning icon. You might be seeing a cached version of your old plan right now.