10-31-2022 01:43 AM
I switched from a 3G plan to a 4G plan some 3 weeks ago, however I’m still on 3G network. Why is that? I can’t get a customer service rep to talk to about this. I’ve been trying for days …..
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11-01-2022 11:49 AM - edited 11-01-2022 11:49 AM
11-01-2022 11:32 AM
So throttled back or not, it should appear as 4G but is reads as LTE …… not what I’m paying for!!!
11-01-2022 11:32 AM
If you're seeing LTE then you're there.
11-01-2022 11:31 AM
On your phone settings, select Cellular. then Cellular Data Options. then Cellular Data Options. There you can Enable 4G to use the 4G network.
11-01-2022 11:30 AM
I’ve tried to force an update but nothing changes.
I know it’s still 3G LTE by turning off wifi and LTE appears in the top right corner
11-01-2022 11:28 AM
How do you find & select 4G in settings? I searched in settings on my Iphone but ?…
10-31-2022 10:03 AM
ughhhh say it isn' so, hopefully this can be improved upon as more PM customers are jumping on the 4G plans.
10-31-2022 05:09 AM - edited 10-31-2022 05:11 AM
the 4g speed will be anywhere from 7mb-90mb. from doing speed tests I've noticed if the device is using LTE the speed is around 7mb down 1mb upload(?) for LTE+(advanced) 50mb-90mb down 1.8mb upload(?) I think there are a few corners being cut that PM hasn't mentioned... the upload speed should be higher than what I'm seeing. I have a feeling they've throttled the upload speed on these 4g plans
10-31-2022 04:45 AM
Unless you have 3G only selected in your settings you will be automatically on the 4G LTE network. Have you tested your data speed and you're only getting 3mbps?
10-31-2022 02:01 AM - edited 10-31-2022 02:01 AM
If you have not heard there is a great deal right now for a limited time if interested for existing customers:
10-31-2022 01:50 AM
Click the little spinner refresh icons lower down or use private mode to make sure you're seeing updated information.
How do you know you're "still on 3G network"?
10-31-2022 01:50 AM
Log into your account and confirm your plan. Clear your browser cache and then open a new browser in incognito. Update the spinning icon. You might be seeing a cached version of your old plan right now.