Pause a phone

[Markham78]

How can I pause my daughters phone 

[softech]

@Markham78 you have access to the email that used to login the account? remember you can get the code via email as well. Click Resend code and Send Email :

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And as I said, you can actually change the phone number to get the 2FA code from her phone to yours by updating Manage EverSafe ID in My Account's profile

[Markham78]

That would be perfect if I could just get the code they text to her phone 

[softech · Accepted solution]

@Markham78 

if you have access to her account, you can easily disable it by going to the Payment page, Manage Subscription and disable "Subscribed"

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

While you are there, you can also change the phone number where 2FA will be received to your ownor any  phone number is not currently tied with PM's EverSafe system

Just go to Profile page, click Manage EverSafe ID

https://myaccount.publicmobile.ca/en/account/my-profile

[Markham78]

I didn’t have to worry at the time. Things were good. I can access her account I have the password but it sends the confirmation code to her phone. So I can’t get right in the account. I already cancelled my credit card anyways 

[BKNS27]

@Markham78 

PM is an online service and members have complete control of their account. 
I wouldn’t blame this was PM fault…it is your fault for not making note of your daughter’s email and password.

Daughter was pretty smart to out smart dad!

[dust2dust]

Just stop paying. Or if you want to keep the number then port it out to somewhere. In this thread and the other, you've been given the various ways to stop paying.

[Markham78]

How do I cancel it. I’m pretty much done with public after this

[softech]

@Markham78 

if you want to cancel it, what I said there help to.  I asked you not to, but if you just cancel, you can do that without worry 

[Markham78]

I want to pause and probably cancel it 

[softech]

@Markham78 would the trick I mentioned yesterday work?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Pause-phone/m-p/1020891/highlight/true#M7...

[Handy1]

@Markham78  You can turn auto pay off . And leave account in suspended star for 90 days . If you don’t make payment in 90 days from the may payment account will be closed for good . So long as you make payment before the 90 days after last payment say like the 85-87 day . You can resume services for 30 days and rinse and repeat as much as you like 

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

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