text to translink 33333* returns error code 2

[Cbf]

no problems texting other numbers local and international  - this worked on Koodo,

is this a public mobile limitation or an issue with my setup?

thanks

[Cbf]

no I've been using 33333* with Koodo and that is on the bus sign - if I use just 33333  (no *) -it works

[softech]

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@Cbf wrote:

solved - I was using 33333* which is on the bus stop sign,   33333 works fine,

I had read   replies with 33333 meant 33333* - thank you!

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@Cbf  oh.. the extra *

@RudyG , were you using 33333* or 33333 ?

[softech]

@Cbf 

you have been using 33333  and just stop working today?

[Cbf · Accepted solution]

solved - I was using 33333* which is on the bus stop sign,   33333 works fine,

I had read   replies with 33333 meant 33333* - thank you!

[✅ ....... Luddite]

[Cbf]

I'm using google messages and tried samsung messages, cleared cache, rebooted phone - same error msg, and I have a balance on my account - I can use the translink telephone system but text is more convenient.  And I wonder what other short codes might not work - cbc, forest fire.....?

[softech]

@Cbf 

33333 is a short code PM supports

we tested ourselves and it worked

But  @RudyG  had the same issue yesterday, not sure if Rudy got it resolved yet:
https://productioncommunity.publicmobile.ca/t5/Get-Support/translink-33333/m-p/1020799

Since it worked for many of us, it could be just a device issue or temporary network issue

If you are on Android, please start with clear mesaging app cache.  And if that does not help, Google Message is a good alternate choice of messaging app