Error code XXX when Trying to subscribe

[Azrae]

I've been trying to activate my SIM card and I keep getting error code XXX on desktop.

The App won't even login.

Please help me.

[softech · Accepted solution]

@Azrae 

Try using a different credit card to activate if possible

and remember to try using Incognito mode as well

if you need to engage support, message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Azrae]

Yeah, that's kind of not a solution for me at the moment. I've been trying for over an hour, gone ignognito, etc. I've opened a ticket.

I canceled my subscription to FIDO and currently have no phone (this is my work phone). I'm really not happy because I have no service.

Public already took months to send me a SIM card, I had to open a ticket regarding this to. I'm debating just leaving before even starting.

[softech]

@Azrae 

there has been some payment issue in the last couple days

If you are not in a rush, try to wait at least an hour first

When you try to activate again, please use Incognito mode and see if it helps