Password reset

[Ehoganmw]

Trying to reset my password, but won't wok.  Keeps telling me an error has occurred.  Tried different browsers.  What can do?

[hTideGnow]

Hi @Ehoganmw 

try clear cache first, then restart browser 

or try Incognito mode ot Private mode

if still not work, open ticket with CS Agent 

at : https://publicmobile.ca/chatbot. then  type: "Forgot log in information", then follow the prompt

if you cannot get through chatbot to open ticket, message them here instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr · Accepted solution]

@Ehoganmw   Have you tried incognito/private mode too? 

If you're unable to reset it yourself, then submit a ticket or send a private message to support.  Here's couple of links, try chatbot first.

chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dejavu89]

Use incognito mode in Chrome Browser! It shall work hopefully