Password reset

[Happiness1]

How do I reset password

[darlicious]

@Anonymous 

Looks like we have covered all the bases then.

[Anonymous]

 @darlicious : But there was precious little provided by the OP.

[darlicious]

@Meow 

If a customer does not remember their password and security question and answer then they require a password reset from the moderators to change their password.

[Meow]

I do not think customer needs to engage MODs for password reset.

Resetting PM account password:

Resetting PM Community password:

or

[Anonymous]

 @Happiness1 : There isn't just one way 🙂 because it depends.

Did you try the Forgot your password? link? If you can log in to your self-serve account then click on Change Your Password in the My Profile box.

Or for the community, you can reset it by clicking on your avatar upper right (sailboat) and clicking My settings and then the Password tab.

[darlicious]

@Happiness1 

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

Courtesy of @Anonymous 

[Anonymous]

@Happiness1 

Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

1. Click here.
2. Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 60 minutes, check your spam folder to make sure emails from @publicmobile.ca aren’t being blocked.You can also start a conversation with our virtual assistant, SIMon by clicking here, and submit a ticket to the Moderator Team.