Paid twice for the same plan (seconds apart)

[Kennymacpherson]

I tried paying for my regular plan on my subscription renewal date and it said “sorry unable to make payment at the this time”. So I tried it again and noticed that two payments were taken from my chequing account (even though it said that it couldn’t be completed the first time). I paid twice for the same plan. Wondering how I can get this reversed and get my money back??

[Kennymacpherson]

Thank you, it is not showing in the available funds so I sent them a message.

Kenny,

[Handy1 · Accepted solution]

@Kennymacpherson  Check your account see if the money is in your available funds if it is just leave it there for next renewal . If not use this link to submit ticket with support to help reverse .

To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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