Paid for 2 plans

[JackiemHovan]

Hi, I thought I had 5g. I upgrade to the special then found out I didn't have 5g. So I went and changed it to 4 g. Now I have paid for 2 plans. Can you tell me how I get reimbursed? Thanks so much

Jackie 

[JackiemHovan]

Well I was dumb those speeds were on my wifi. Phone data speeds were 30.5 download and . 9 upload

[JackiemHovan]

Lol, right. I am in the Crowsnest Pass Southwest Alberta 

[JackiemHovan]

Yes, they have dropped to 193 download and 97 upload

[JackiemHovan]

Yes they are download now 191 upload 94

[computergeek541]

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@JackiemHovan wrote:

Hi I am in a 5g areaspeed test was 237 and 107

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Is one a download speed and the other an upload speed, or are these two different download speed results.  I've found that the uploads for Public Mobile's 5G palns are throttled to about 25Mbps.

[JackiemHovan]

Hi I am in a 5g areaspeed test was 237 and 107

[JackiemHovan]

Thanks again I sent a message 

[JackiemHovan]

Thanks so much. 

[JackiemHovan]

Hi, no checking but the phone said preferred network of 2,3 or 4g.

[JackiemHovan]

Thank you

[Handy1]

@JackiemHovan  Sorry PM is pre paid and no refunds usually . But you can try and ask support if they can reimburse you in this case 

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